Return Policy
Refund Policy
Last Updated: June 11, 2026
Returns
We want you to be satisfied with your purchase.
Returns may be requested within 14 days of delivery for eligible items that are:
-
Unworn
-
Unused
-
In original condition
-
In original packaging
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Sale items
-
Clearance items
-
Limited edition products
-
Pre-order items
-
Gift cards
-
Items marked as final sale
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
-
Order number
-
Photos of the item
-
Description of the issue
We will review the claim and provide a replacement, store credit, or refund when appropriate.
Refund Process
Approved refunds will be issued to the original payment method.
Please allow 5-10 business days after approval for funds to appear in your account depending on your payment provider.
Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Chargebacks
Customers agree to contact Blacksite directly before initiating a chargeback with their payment provider so that we may attempt to resolve any concerns.
Unauthorized chargebacks may result in account restrictions and future order limitations.
Contact
For return requests or refund questions, contact: